JOB PURPOSE:

The HMIS Data Entry Clerk will assist in the creation, maintenance and dissemination of information related to services to clients and program outcomes. This includes data input, data quality, building reports, user support, and analysis of client information updated into the electronic record. This position also provides support to Program teams by troubleshooting application and data problems as well as fulfilling data requests.

ESSENTIAL JOB RESPONSIBILITIES:

• Complete data entry of cases and outcome information into the HMIS & Salesforce database that includes initial data entry, updates and reports as required. Complete reporting and data entry assignments to include data entry into Excel and other platforms as required. Review and monitor data quality within the case management database. Review individual cases using the case management monitoring tool for electronic file completeness and accuracy. Assist with monitoring of the physical files for completeness and accuracy. Participate in regular meetings with program staff regarding data compliance and system functionality.

• Disseminate information related to program details to program leadership and provide guidance as needed. Generate data queries based on validation checks or errors and omissions identified during data entry to resolve identified problems. Proactively identify errors and inconsistencies in data and work directly with program staff to address inaccuracies and gaps. Conducts audits of data entry to ensure accuracy and makes corrections as needed

• Create reports, graphs, tables, charts etc. that effectively presents and summarizes data.

• Receives, inspects, validates, transforms, cleanses, and loads data received in a variety of formats (e.g., Excel, CVS, XML) from a variety of sources.

• Ensure that Program staff receive all necessary training on the database and have access to all documentation regarding data systems and other data collection processes, policies and help related materials for end users; provide refresher training to staff as needed

• Other duties as assigned.

• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client firstto supportour mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's degree.

EXPERIENCE: Requires data or information management related systems experience. 2+ years in a customer service focused environment. Strong analytical and problem skills including the ability to apply reason, logic and critical thinking in order to gather, analyze, manipulate data, identify, isolate and correct data errors. Use these skills to determine root cause and impact of data anomalies.

• Experience with managing data, data analysis or data quality assurance

• Expertise in quantitative analysis and data mining to develop tools and process that enhance programmatic outcomes

• Advanced proficiency with Microsoft Excel

• Extremely high attention to detail and strong organizational skills

• Excellent written and oral communication skills

• Strong interpersonal skills with the ability to work well with individuals across all organizational levels

• Problem solver and self-starter who takes initiative

• Equally comfortable working collaboratively and independently

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a veteran in accordance with applicable federal laws. Endeavors and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors and Endeavors Unlimited, Inc. are Equal Opportunity Affirmative Action Employers.