Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing. Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations. Reviews, researches and initiates the resolution of dispute inquiries from cardholder

Reviews, analyzes, and interprets correspondence related to account maintenance. Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst). Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is

Provide input to the Project Initiation estimates. Document changes that are outputs of new application release Document changes that are outputs of customization project (Features & Functionality documents?) Test scripts are updated/saved on SharePoint for future leveraging of test scripts. Assist with research and resolution of Production Support Team incidents. Assist

Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer probl

About the team Our team supports the Consumer Lending core of Bank of the West, i.e., the Systematics (FIS) application ALS (AM/loan servicing), and also the 3rd party vendor applications CACS, SR and BL (Collection System) and (LV) Lease Master. We engage with our client to understand their business and technology needs and find creative solutions to deliver premium and

GENERAL DUTIES & RESPONSIBILITIES Identifies errors in calculations and balances and make corrections. Receives and prepares physical documents for delivery to the sorting department. Performs online reject repair using a CRT and physical documents. Physically repairs rejects. Prepares transit cash letters. Prepares and dispatches client statements and adjustments as need